Support

We're here to help. Email us at support@zenfityoga.com and we'll get back to you, usually within one business day.

Frequently asked questions

Do I need an account?

No. Tap "Get Started" and ZenFit creates an account for you automatically. To keep your progress if you change phones, connect an email address, or sign in with Apple or Google: go to the Settings tab and tap your account card at the top.

What do I need for a session?

A sturdy chair without wheels or armrests on a non-slip floor. Sit toward the front of the seat with your feet flat. No mat or equipment is needed.

I can't hear the voice, or the music is too loud

Tap the ⋯ button at the top right of the player. You can turn Voice and Music on or off, and change the caption size. Check that your phone isn't on silent and the volume is up.

Can I make the captions bigger?

Yes. In the player, tap ⋯ and choose Medium, Large or Extra large captions. Your choice is remembered.

A video won't load

Sessions stream over the internet. Check your Wi-Fi or mobile data and tap Try again. On a slow connection the picture quality lowers automatically so the session keeps playing.

How do subscriptions work?

ZenFit is free to download, with a free first-week program and free sessions. A subscription unlocks the full library. Payment goes through your Apple ID or Google Play account, and subscriptions renew automatically unless canceled at least 24 hours before the period ends. To manage or cancel:

  • iPhone or iPad: Settings → your name → Subscriptions
  • Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions

Can I get a refund?

Purchases are processed by Apple and Google, so refunds are requested from them:

Does ZenFit work with Apple Health?

Yes. If you allow it, finished sessions are saved to Apple Health (or Health Connect on Android) as yoga workouts and mindful minutes, and your steps appear in the Progress tab. You can turn this off at any time in your phone's settings.

How do I delete my account?

In the app, go to the Settings tab, tap your account card at the top, then Delete Account. You can also use our account deletion page or email us. Deleting your account doesn't cancel a subscription: cancel it in the App Store or Google Play first.

Is chair yoga safe for me?

Chair yoga is very gentle, but if you have a medical condition, recent surgery, osteoporosis or balance problems, check with your doctor first. Read our medical disclaimer.

Contact

NOTJUST.DEV, SL
C/ Balmes 129bis 4º 2ª, 08008 Barcelona, Spain
Email: support@zenfityoga.com